The National Patient Safety Improvement Programme (NPSIP)’s deteriorating patient work stream aims to improve the recognition and response to deterioration in all care settings for adult patients. The work stream supports the adoption of NEWS2 in acute and ambulance care, RESTORE2 for care settings and the use of pulse oximeters with COVID-19 patients at home.




NEWS2 is an approach to standardising the assessment of, and response to, acute illness. It consists of a scoring system based on a number of simple criteria which helps improve the detection of clinical deterioration in patients.

Locally, all acute hospitals and the ambulance trust in the North West Coast have adopted NEWS2.

The aim is for NEWS2 to become the ‘common language’ for communicating patient deterioration across the whole system and its use is now being explored in out-of-hospital settings as well, again with the support of the Patient Safety Collaborative.



RESTORE2 is a physical deterioration and escalation tool for care and nursing homes.

It is designed to support homes and health professionals to:

  • Recognise when a resident may be deteriorating or at risk of physical deterioration;
  • Act appropriately according to the resident’s care plan to protect and manage the resident;
  • Obtain a complete set of physical observations to inform escalation and conversations with health professionals;
  • Speak with the most appropriate health professional in a timely way to get the right support;
  • Provide a concise escalation history to health professionals to support their professional decision-making.

The Patient Safety Collaborative for the North West Coast is rolling out RESTORE2 across all residential, nursing and specialist care settings in the region. Care organisations are able to take part in online RESTORE2 training sessions and receive resources such as handbooks and observation charts free of charge.

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