What is RESTORE2?

RESTORE2 is a physical deterioration and escalation tool for care settings.

It is designed to support homes and health professionals to:

  • Recognise when a resident may be deteriorating or at risk of physical deterioration
  • Act appropriately according to the resident’s care plan to protect and manage the resident
  • Obtain a complete set of physical observations to inform escalation and conversations with health professionals
  • Speak with the most appropriate health professional in a timely way to get the right support
  • Provide a concise escalation history to health professionals to support their professional decision making


Support to care settings from the North West Coast Patient Safety Collaborative 

The Patient Safety Collaboratives, delivered by the AHSNs, work collectively on a number of national work streams with staff in hospitals, community settings, primary care and care homes.

The Innovation Agency leads the Patient Safety Collaborative for the North West Coast and delivers the National Patient Safety Improvement Programme in the region, which includes Cheshire, Cumbria, Lancashire and Merseyside.

The Patient Safety Collaborative for the North West Coast is rolling out RESTORE2 across all residential, nursing and specialist care settings in the region. Care organisations are able to take part in online RESTORE2 training sessions and receive resources such as handbooks and observation charts free of charge.

You can view the dates and times of forthcoming online RESTORE2 training sessions and book your place here.

For more information about RESTORE2 training and resources for care organisations, contact us.




  • To provide an understanding of the advantages of applying the RESTORE2 tool to recognise and react to the deteriorating resident
  • Train staff on the steps and processes of applying the RESTORE2 tool in practice, including soft signs, recording observations, escalation and communication
  • Provide staff with skills required to apply the RESTORE2  tool to their practice to ensure early and appropriate intervention
  • Undertake scenarios to ensure that staff are comfortable with using the tool           

All the latest from the Innovation Agency...